Privacy Policy
Last updated: July 2026
Ideal Services LLC (“Ideal Services,” “we,” “us,” or “our”) operates the website idealuae.com (the “Site”) and provides cleaning, pest control, disinfection, and related facility services across the United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our Site, contact us, or use our services.
By using our Site or services, you agree to the practices described in this policy.
1. Who We Are
Legal entity: Ideal Services LLC Trading as: Ideal UAE
Registered address: No. 101, 1st Floor, Ghanem Misfer Building, Street No. 21, Al Satwa Road, Dubai, UAE
Additional service locations: Abu Dhabi, Sharjah, Ras Al Khaimah
Contact for privacy inquiries:
- Email: sales@idealuae.com
- Phone: +971 50 779 1314 / +971 4 344 1314
2. Information We Collect
Information you provide directly — when you fill out a booking or contact form, call us, or message us on WhatsApp, we may collect your full name, phone number, email address, emirate/city/area, service address, details of the service requested, and any message content you submit.
Information collected automatically — when you browse our Site, we may collect your IP address and approximate location, browser and device information, pages visited, time spent on Site, referring website, and cookies or similar tracking technologies used through tools such as Google Analytics and Google Tag Manager.
Information from third parties — if you contact us via WhatsApp, we receive your WhatsApp-registered phone number and any details you share in that conversation, subject to WhatsApp’s own privacy practices.
3. How We Use Your Information
We use the information we collect to respond to inquiries and provide quotes, schedule and carry out our services, process payments, send service confirmations and reminders, improve our Site and customer experience, send promotional updates where you’ve agreed to receive them, and comply with legal obligations in the UAE. We do not sell your personal data to third parties.
4. How We Share Your Information
We may share your information with our service technicians and field staff who need it to carry out your booked service, analytics and advertising tools such as Google Analytics and Google Tag Manager, WhatsApp/Meta when you contact us through our WhatsApp chat button, and government or regulatory authorities where required by UAE law. We do not sell or rent your data to third parties for their own marketing purposes.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to remember your preferences, analyze traffic, and understand how visitors use our Site. You can control or disable cookies through your browser settings at any time, though this may affect some Site functionality.
6. Data Retention
We retain personal data only as long as necessary to fulfil the purpose it was collected for, such as completing a booked service, and to meet any legal or accounting obligations under UAE law. Once no longer needed, we take reasonable steps to delete or anonymize it.
7. Your Rights
Under the UAE Personal Data Protection Law, you have the right to request access to your personal data, request correction of inaccurate data, request deletion subject to legal retention requirements, object to or restrict certain processing including direct marketing, and withdraw consent at any time. To exercise these rights, contact us at sales@idealuae.com or +971 50 779 1314.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our services and Site are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised “Last updated” date.
11. Contact Us
Ideal Services LLC No. 101, 1st Floor, Ghanem Misfer Building, Street No. 21, Al Satwa Road, Dubai, UAE Email: sales@idealuae.com Phone: +971 50 779 1314 / +971 4 344 1314